Know Your Rights – tips and advice when buying double glazing
The Supply of Goods and Services Act 1982 provides you with some basic
- Firstly you are entitled to expect the work to be carried
out to a reasonable standard i.e. using the skill and expertise you
expect from an experienced company.
- If there are any problems, ask for
them to be sorted out. If they are not rectified, you can charge
the firm the reasonable cost of
getting this work done elsewhere. You may be able to claim for any
extra loss of expense you have incurred.
- If you do not agree a price
in advance, then the price charged should be reasonable. You can
find out what a reasonable price is by getting
estimates from other companies. We would recommend you
agree in advance the total cost for all works and have a contract
Within reason, keep a check on the work being done. Did it start on
time and finish approximately when planned?
If there is anything you are unhappy about you should contact the company
immediately to discuss it. In most companies the person you will discuss
problems with will be the Installation Manager
Special Note: Your double glazing supplier is also responsible for any
work done by a sub-contractor. Never sign a satisfaction note or completion
form until you are sure the work has been done to your satisfaction.
It may weaken your case if you have to complain.
The contract will usually state when payment is due, or it may be possible
to negotiate the terms of payment before signing the contract. These
can be drawn up to include stage payments, where you only pay for
the work that has been carried out.
Many suppliers will offer you a finance agreement, which will allow
you to pay in instalments.
Make sure that you understand the terms of the agreement and the rate
of interest that you may be paying. Only pay for the work / sign finance
company satisfaction note when you are completely satisfied with the
Your Right To Cancel
When you have ordered something from a seller in your own home, such
as double glazing, you may be able to cancel the contract if you act
quickly. This applies when you pay on credit or by cash from a seller
who has called uninvited. If you have such a right, you must be given
written notice of it when you sign the contract, otherwise the contract
is invalid. If you do not want to go ahead you should cancel quickly.
Send a letter by recorded delivery so that you have proof of posting
and keep a photocopy of your letter. Check to see if the contract included
customer cancellation options. If the Installation Company is a member
of the GGF you have the right to cancel the contract within 7 days of
signing the contract.
Image Credits: Nuglas, Dial